LAP Terms & Conditions Update

LAP Terms & Conditions Update

LEGOLAND Discovery Centre Melbourne Annual Pass Terms and Conditions

Updated 2019

These are the terms and conditions ("Terms") on which we supply LEGOLAND Discovery Centre Annual Passes ("Annual Pass") to you ("Pass holder" or "you"). Please read these Terms carefully before you submit your order for any Annual Pass to us. These Terms tell you who we are, how we will provide the Annual Pass to you, what to do if there is a problem and other important information. 

By purchasing a LEGOLAND Discovery Centre Melbourne Annual Pass you agree to be bound by and comply with these Terms and Conditions of use as amended from time to time. In addition, the purchase and use of an Annual Pass must at all times be in accordance with the regulations (House Rules) of LEGOLAND Discovery Centre, copies of which are displayed at the attraction entrance. 

LEGOLAND DISCOVERY CENTRE MELBOURNE ANNUAL PASS TERMS AND CONDITIONS OF USE


AN ANNUAL PASS WILL ONLY BE VALID WHEN IT IS USED AND/OR PRESENTED BY THE PERSON IN WHOSE NAME THE ANNUAL PASS WAS ISSUED (IDENTIFICATION MAY BE REQUIRED), IT IS PRESENTED BY A PERSON WHO IS A TRUE LIKENESS TO THE PHOTOGRAPH OF THE PASS HOLDER ON THE ANNUAL PASS, AND THE ANNUAL PASS IS WITHIN THE VALIDITY PERIOD (AS DEFINED IN CLAUSE 6). THE ORIGINAL ISSUED VERSION MUST BE PRESENTED FOR ENTRY AT AN ATTRACTION - PHOTOCOPIES OF AN ANNUAL PASS WILL NOT BE ACCEPTED.

ANY USE OF AN ANNUAL PASS IN BREACH OF THESE TERMS AND CONDITIONS WILL RESULT IN THE ANNUAL PASS BEING REVOKED WITHOUT COMPENSATION. FOR THE AVOIDANCE OF DOUBT, PASS SHARING IS A BREACH OF THESE TERMS AND CONDITIONS AND ANY ATTEMPTED USE OF AN ANNUAL PASS BY SOMEONE OTHER THAN THE VALID PASS HOLDER, REGARDLESS OF REASON, WILL RESULT IN THE ANNUAL PASS BEING REVOKED WITHOUT COMPENSATION TO THE HOLDER.

  1. The LEGOLAND Discovery Centre Melbourne Annual Pass may be purchased as an Individual Annual Pass (valid for people aged 3 years and over) or a Family Annual Pass (valid for three or more people).
  2. The Annual Pass is only valid at LEGOLAND Discovery Centre Melbourne (referred to as ‘the attraction’).
  3. Each Annual Pass purchaser will be issued his or her own Annual Pass and as a condition of purchase, they will be required to supply the following:

3.1 Their first name and surname;

3.2 Their date of birth;

3.3 Their residential address;

3.4 A contact telephone number;

3.5 A contact email address (if they have one); and

3.6 A photograph which must be a true likeness of the holder.

  1. The Family Annual Pass option can be purchased for use by three or more people in the same transaction.

4.1 Each family member will be issued with his or her own Annual Pass and, for the avoidance of doubt, each family member will be required to supply the details listed in clause 3 and each family member will be considered to be an “Annual Pass holder” for the purposes of these terms and conditions.

  1. The purchaser of an Annual Pass must be aged 18 years or over.
  2. An Annual Pass entitles each Annual Pass holder to admission to the Attractions for a period of 53 weeks from the date of purchase (“Validity Period”) and may only be used in accordance with the operating calendars of each Attraction and any applicable exclusion dates/events. The end of the validity period (“expiry”) will be printed on the Annual Pass card when issued, however an Annual Pass holder is responsible for checking individual Attraction opening and closing dates before visiting.
  3. LEGOLAND Discovery Centre Melbourne, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attraction and to close, remove or cancel all or any part of the facilities within the Attraction for any reason including, but not limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any part of the Attraction becomes unavailable.
  4. An Annual Pass is only valid for standard entry to the Attraction
  5. To use an Annual Pass for standard entry to an Attraction, the Annual Pass holder must present a valid Annual Pass at the admissions counter
  6. An Annual Pass is subject to additional charges as advised by LEGOLAND Discovery Centre Melbourne from time to time for entry into:

10.1.1 Any special events taking place at the Attractions;

10.1.2 Any additional tours or experiences

10.1.3 Any other event as determined by LEGOLAND Discovery Centre Melbourne from time to time in its sole discretion.

  1. All Annual Passes remain the property of LEGOLAND Discovery Centre Melbourne. Annual Passes are non-transferable and cannot be sold, loaned or given away to be used by any person other than the Annual Pass holder. Access will be denied to an Annual Pass holder to the attraction in the event of fraud or misuse of the Annual Pass. The Annual Pass will be cancelled and withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of LEGOLAND Discovery Centre Melbourne. Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to the Attraction with an Annual Pass of which they are not the valid Annual Pass holder. For the avoidance of doubt no refund or other consideration (monetary or otherwise) will be given to the Annual Pass holder for cancellation in such circumstances.
  2. An Annual Pass that is discovered to have been purchased through illegal methods will be cancelled without compensation.
  3. Possession of an Annual Pass does not guarantee entry to the Attraction. Management reserves the right to deny entry to Annual Pass holders for reasons including, but not limited to, the attraction being closed, or having reached physical capacity limits inside the attraction.

13.1 In peak periods (weekends, school holidays and public holidays) Annual Pass holders are required to book a time slot via our website to guarantee entry. Once capacity is reached Annual Pass holders without pre-booked timeslot are NOT guaranteed entry into the attraction.

  1. Possession or use of the Annual Pass does not guarantee immediate entry of the Annual Pass holder to any Attraction during peak times. Wait time will occur in busy periods and Annual Pass holders are not able to fast track or skip lines.
  2. Entry to the Attraction by use of an Annual Pass will not be permitted in the event that a valid Annual Pass cannot be presented for any reason, including, but not being limited to, the Annual Pass being lost, stolen, damaged or forgotten. Failure to present a valid Annual Pass will result in a charge of the “on the day” admission rate applicable, which will be non-refundable.
  3. A lost, stolen and/or damaged Annual Pass should be reported to LEGOLAND Discovery Centre immediately.
  4. In the event of a lost, stolen and/or damaged Annual Pass, LEGOLAND Discovery Centre will re-issue the Annual Pass holder with a replacement Annual Pass. An administration fee of $10 will be charged for the re-issue of each lost or damaged Annual Pass. The re-issue of stolen Annual Passes will also be subject to the $10 re-issue fee unless the Annual Pass holder can provide LEGOLAND Discovery Melbourne with a relevant crime reference number when requesting that the Annual Pass is re-issued.
  5. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any other offer, discount or retail/restaurant incentive of an Attraction.
  6. Refunds and exchanges of Annual Passes are not available after purchase, other than as required by law in accordance with your statutory rights as a consumer in compliance with the Competition and Consumer Act 2010.
  7. Once an Annual Pass reaches its expiry date the Annual Pass holder will qualify for a special renewal offer provided that he or she renews their Annual Pass within 8 weeks of expiry and is able to present their expired Annual Pass when making the renewal. The Validity Period for the new Annual Pass will commence on the expiry date of the expired Annual Pass.
  8. An Annual Pass that is not renewed within 8 weeks of expiration will no longer qualify for the renewal rate and the full price of a new Annual Pass will be chargeable.
  9. Annual Passes can be used up to and including the expiry date.
  10. LEGOLAND Discovery Centre Melbourne is entitled to use Annual Pass holder’s details to contact them in relation to service information, including, but not being limited to, information about changes to these Terms and Conditions of use, expiry and/or renewal reminders. LEGOLAND Discovery Centre will not use Annual Pass holder’s details for marketing purposes unless that Annual Pass holder has opted in to receive such information at the time of purchasing the Annual Pass. LEGOLAND Discovery Centre Melbourne Privacy Policy will apply in respect of the collection, storage, use and dissemination by us of your personal information obtained through the purchase of an Annual Pass.
  11. LEGOLAND Discovery Centre Melbourne is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers.
  12. LEGOLAND Discovery Centre Melbourne reserves the right to vary these Terms and Conditions by giving Annual Pass holders no less than 30 days written notice of such variation by using the details provided in accordance with clause 3.
  13. On the presentation of an Annual Pass, Annual Pass holders may receive discounts and/or benefits from third parties. Such third parties are subject to change. LEGOLAND Discovery Centre Melbourne is entitled to remove and/or withdraw any or all third party discounts and/or benefits in its absolute discretion at any time and for any reason.