LEGOLAND DISCOVERY CENTRE MELBOURNE IS NOW OPEN! SEE HERE FOR MORE INFO

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We are opening on 4 JUNE!

In line with the Victorian Government’s easing of COVID-19 restrictions, we are happy to announce that we will reopen our doors to the public on Thursday 4 June 2020.

Our mission is to create bricktastic experiences and we place the utmost importance on the safety and wellbeing of our guests and employees. We have introduced a range of new health and safety measures that seek to reduce the risk associated with the presence of COVID-19 that are in line with government advice and the requirements of local health authorities.

Some of the measures set out below may be clearly visible to you from the moment you arrive and others require consideration from guests to help ensure everyone has a magical visit.

Prior to your arrival:

  • Please make sure you have made your booking online, where possible. This includes pre-paying and selecting the date and timeslot of your visit, each session is for 1.5 hours. 
  • Our valued Annual Pass members can pre-book their timeslot here. We have extended Annual Passes to ensure you can still enjoy an entire year of visiting the attraction.
  • Those with pre-purchased open-dated tickets and third-party tickets can pre-book here.
  • Please note that the attraction is currently open 5 days a week (closed Tuesdays and Wednesdays) until the Victorian winter school holidays, when we will reopen 7 days a week. The retail store will continue to be open 7 days a week.
  • Before leaving home, please check our Facebook page or website for the latest information.
  • Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash.
  • We politely request that you refrain from visiting LEGOLAND® Discovery Centre should you start displaying any of the symptoms associated with COVID-19. Please contact Melbourne@LEGOLANDDiscoveryCentre.com.au should you need to amend your booking.

On arrival at LEGOLAND® Discovery Centre:

  • We have significantly reduced the daily ticketed capacity to allow for social distancing and the best possible guest experience.
  • Each session is 1.5 hours, we ask all guests to arrive on-time for their timeslot to ensure they have ample time to enjoy all the bricktastic activities we have.
  • Guests will notice new information signage informing them of key safety messages and instructions.
  • We are required to record contact details for all guests to ensure contact tracing may be conducted if necessary.

Social distancing measures within our attraction:

  • We have introduced new arrangements for the application of social distancing within queues. Clear markers or signage have been installed in our building entry, viewing areas, and café to help guests keep a safe distance from one another. Our employees will monitor the queues to ensure that social distancing is being maintained.
  • We have introduced new arrangements for the application of social distancing in our cafe area. Tables and chairs have been recon­figured to ensure enough distance between seated parties. In areas where strangers are seated together, seats will be removed or blocked to ensure there is a suitable gap between guests.
  • We have introduced new capacity limits and timeslots. These restrictions will help ensure there is plenty of room for social distancing.
  • We have installed new hygiene screens at our service counters to help physically separate guests from employees.
  • We have revised some of our standard operating protocols in order to reduce the proximity of our employees to guests.
  • Our soft play structures will be closed until further notice by the advise of government and health authorities. 

Hygiene and disinfection measures within our attraction:

  • We have introduced enhanced cleaning measures, throughout the day, which seek to disinfect high-frequency touch points, such as LEGO®, tables and chairs, service counters, grab and flush handles, ride restraints, door handles/plates, elevator buttons and taps.
  • Our industrial cleaning machine is being used to clean LEGO® bricks three times per day.
  • We have introduced new deep cleaning measures in the event that a person presents themselves with symptoms consistent with COVID-19.
  • We have introduced a large number of hygiene stations/hand sanitiser dispensers around the attraction for guests to use.
  • We have introduced new Personal Protective Equipment (PPE) requirements for a range of activities that employees routinely perform. These include face masks, disposable gloves, eye protection and hand sanitiser. The use of such equipment and clothing by our employees is both to protect them and our guests.
  • We have reduced our menu offering of our cafe to place a greater emphasis on ‘Grab & Go’ options. Cutlery and condiments will now be provided to guests with their meal, or on request, rather than left in open areas.
  • As with our employees, we politely request that all our guests uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitiser.
  • Our employees now participate in COVID-19 specific training programmes instructing them how to stay safe as well as how to keep our guests safe.

We hope these new health and safety measures provide our guests with confidence and eagerness to us.  These are unprecedented times for all communities around the world, and whilst every effort is being taken to protect the safety and wellbeing of our guests, everyone should inform themselves of the risks, conditions and personal responsibilities before they visit.

We thank you for your custom and understanding. Now, let’s make new magical memories together!

JOIN THE CLUB!

To be kept up to date with the latest news and offers from LEGOLAND® Discovery Centre, sign up below!

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LEGO® RETAIL STORE IS STILL OPEN!

Our LEGO® retail store remains open and we have implemented social distancing measures as well as increased sanitary measures and cleaning regimes in line with the Australian Government regulations.

LEGO® Retail Store operating hours:

Monday to Thursday: 10:00pm - 5:00pm

Friday - Saturday: 10:00am - 5:30pm

Sunday: 10:00pm - 5:00pm

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SHOP ANYTIME, ANYWHERE!

Our LEGO® online store is now open! Discover our brick-tastic LEGO® range, including LEGOLAND® Exclusives at home anytime! Get your favourite and must have LEGO sets mailed to your door or click and collect at your convenience! 

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LEGOLAND® FUN AT HOME!

We are bringing LEGOLAND® Discovery Centre FUN to your home! Do a LIVE Workshop with Kieran and catch up on Fun and entertaining LEGO videos!

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ANNUAL PASS UPDATE

We will be extending Annual Passes to account for the period that our attraction is closed. Existing Passes will be automatically extended in our ticketing system – so once our attractions reopen, your Annual Pass will scan as normal at the ticket barriers. 

ANNUAL PASS FAQ's

The number of months added to your Annual Pass will be based on the duration of the attraction closures. 

For example: 

  • We will add 1 month extra for a 2 – 4 weeks closure
  • We will add 2 months extra for a 5 – 8 weeks closure
  • We will add 3months extra for a 9 – 12 weeks closure

You do not need to contact our customer service team to get the extra months added, we’ll be taking care of this for you. You are not required to have your Annual Pass cards reprinted. 

We will update you about attractions reopening via email, the website and our social channels.  

Q: Why is the attraction closed? 

A: The decision to temporarily close the attraction is based on the latest guidance from the Government in response to the COVID-19 outbreak.   

Q: When will attraction reopen? 

A: The attraction will remain closed until advised by the government that we can reopen.  We are in contact with the relevant authorities and will work to reopen our attractions to Passholders as soon as it’s appropriate to do so.   

Q: I have a query about a specific item at an attraction, who should I contact? 

A: Please contact us HERE and we will be able to help you