Why do I need to pre-book as an Annual Pass holder?

Our terms and conditions have always stated that there are certain circumstances whereby annual passholders may be denied entry to the attraction. A reason for this, for example, might be if the attraction’s capacity has been reached and more guests cannot be permitted entry at a certain time on a certain date due to safety reasons. While it isn't mandatory for guests to pre-book, we highly recommend doing so to ensure you can visit on your desired day and time (during peak periods). Our peak times tend to be weekends, public holidays, and school holidays. On most occasions, not booking on weekdays during Victorian primary school term dates wouldn’t be a problem and you would still be permitted entry.