FAQs

Take a look through some quick answers to our most common questions below... 

Planning a visit

Adults must be accompanied by children to enter LEGOLAND Discovery Centre Melbourne. We will host exclusive adult nights for our Adult Fans of LEGO without children on the third Thursday of each month between the hours of 7-9pm. Timings are subject to change. Please check our website before your visit to check event times and dates. Make sure you book online to guarantee entry.

 

All children must be accompanied by an adult and supervised at all times.

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. The best way of ensuring your family's entry is by reserving your tickets online. 

Unless you have an Annual Pass, tickets are sold on a single admission basis, and once you have exited the attraction after entering, re-entry will not be permitted. 

We encourage families to interact together and explore their imaginations and creativity through a world of open play, and therefore visits are not guided. The typical visit takes 2-3 hours, but you are welcome to stay for as long as you wish within our opening hours. 

We do not allow outside food or beverage, unless caring for babies or food allergies in children.

LEGOLAND Discovery Centre encourages guests to enjoy deliciously fresh foods and snacks, as well as beverages and coffee in our Cafe. 

Yes, we are fully accessible for visitors with disabilities and wheelchair users.

We do not provide wheelchairs or strollers at our attraction, however guests are able to rent these from the shopping centre.

Yes. We ensure that there are always staff members at the LEGOLAND Discovery Centre Melbourne who are trained in first aid.

We are stroller friendly, with family bathrooms with diaper changing facilities.

We ask you to pick an entry time to manage the number of people in the Centre. This helps us reduce lines and make sure the experience is enjoyable for everyone!

We can still admit you up to two hours after your entry time and will do our best to get you in as quickly as possible. Please be advised there may be a slightly longer wait time. 

No, tickets are non-transferable and non-refundable. When booking your ticket please make sure you choose a date that suits you and your family.

No, you do not need to print your tickets. We encourage you to select "Print@Home and Mobile Ticket" to receive digital tickets on your electronic device. This will mean you don’t have to redeem your tickets at the ticket desk when you arrive at the attraction. You will need to show your tickets for scanning prior to entering the attraction. 

You must visit LEGOLAND Discovery Centre Melbourne at the timeslot you select when purchasing your visit. If you purchase a combo ticket, you have 30 days from purchase to use both tickets. The average family spends 2-3 hours at LEGOLAND Discovery Centre, and 1.5-2 hours at SEA LIFE Melbourne. Please see each attraction's website for complete hours of operation.

To redeem a valid coupon code or promotional code, click on the "Promotional Code" tab of our online ticketing window and enter in the code. Then, you can continue purchasing your discounted tickets to LEGOLAND Discovery Centre Melbourne.

Please Note: Not all promotions are able to be redeemed online. Please check your voucher for redemption details.

LEGOLAND® Discovery Centre Melbourne is now open, and is permanently located at Chadstone - The Fashion Capital. Visit our opening times page for information on operating hours. 

As part of broader LEGOLAND Discovery Centre attraction, there will be a retail store. All members of the public, both adults and children will be able to access the retail store without purchasing an admission ticket or entering LEGOLAND Discovery Centre. The retail store features a Pick-A-Brick wall, a Build a Minifigure section, and many limited edition and hard to find products.

LEGOLAND Discovery Centres however, are not retail shops alone. They are small, indoor children’s attractions similar to children’s play centres however designed around the iconic LEGO brick. Most importantly they are unique and very special places specifically conceived and designed from a child’s perspective, providing 2/3 hours of high quality interactive and educational fun for children aged 3-10 and their families and friends. Many of the key features in the attraction therefore are not suitable or designed for the use of older children or grown adults of any ability - the soft play area, or DUPLO Farm for example.

LEGOLAND Discovery Centres include a range of exciting LEGO play areas, interactive rides, brick pools, master classes from the LEGO Master Model Builders, special party rooms for birthdays and other celebrations, a 4D cinema and, of course, the popular MINILAND area, a miniature LEGO® brick replica of iconic Melbourne landmarks and monuments. 

In order to constantly maintain a quality experience in which to play, LEGOLAND Discovery Centres around the world do not permit entry to any groups of adults, adult couples, who are not accompanied by a young child or children during standard hours. Developed in discussion with our visitors, we believe this policy to be appropriate and practical for this particular attraction and its visitor profile. We absolutely embrace our Adult fans of LEGO and recognise that the appeal of the LEGO brick uniquely crosses all barriers, and fans come in all ages and abilities. As such we have developed a series of regular Adult nights. The Adult nights have been created not only to provide an opportunity for Adults to be welcomed into our centre but provide a high quality product experience that all Adult fans will enjoy.

Tickets

To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Centre  at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.

Advanced Purchase - Guaranteed Entry on the planned day of visit

  • Upon your arrival to the Centre, you will enter the "I Have Tickets" line at the start of your reservation.
  • Please note during peak periods such as school holidays, weeekends and public holidays there may be a longer wait time. 

Walk-Up Purchase

  • If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Need Tickets' line to make the initial purchase, and then join that 'I Have Tickets' line at the allocated time-slot of your ticket. The only way to guarantee your entry is to reserve your tickets online. 
  • Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets in advance on oue website.

Once inside, stay as long as you like during our standard opening hours.

When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like, within standard operating hours. 

To get the best price make sure you purchase our Early Bird tickets!

Yes, we do. Simply show your valid Defence ID to receive $3 OFF the standard, walk-up admission price. This offer is valid for you and 5 other guests.

Please note that you must show a valid Defence ID at the Admission Desk at the time of your visit in order to use your Defence Saver tickets. Not valid with any other discount, including online tickets and combination tickets.

Please visit the RACV website for any special offers for RACV Members. 

Reserved tickets are any tickets purchased on our website or at the Centre.

Unreserved tickets are tickets purchased or received from our third party partners.  Guests that are a half hour late or more for their reservation are required to use this line as well. Unreserved tickets enter the Centre as soon as possible when there are open reservations. 

To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Centre at one time. There are 15 minute windows between reservation times to control capacity in the attraction.  This creates a better experience for all our guests! 

During peak times, you may experience a short wait in the "I Have Tickets" line as guests enter the Centre.  The first experience in the Centre is a live show that takes approximately 15 minutes.  Guests may need to wait in line until the next show begins during their reservation time. 

Guests that are a half hour late or more for their reservation will enter the "I Have Tickets" line, but may experience a longer than usual wait time.